My clients who are the most successful are expert question-askers.
Active listening is a skill we learn (at least I don’t THINK there is a DNA strand for it) over the years.
Which sounds better to you:“We can provide the best service” or “What is most important to you”? “It’s time for you to go to bed”  or [...]

Americans work longer hours, commute greater distances than any other people on the globe.  They work the hardest to “be happy”.  According to author Eric Wilson, who wrote “Against Happiness; In Praise of Melancholy”, it is Americans’ obsession with happiness will ultimately deprive us of our creativity, genius, and intellectual brilliance. 
We Americans take our “pursuit [...]