Professional image is one of the downward spiraling fundamentals in the business world, causing communication breakdowns, lost advancement opportunities, and negative outcome interviews.
Some of the simplest, most basic things are getting in the way of employees being advanced and getting jobs and companies doing business together.
Professionalism starts with appearance.  We are told as kids “not to judge a book by its [...]

Customer Experience When Messages are Mixed 
 
I always wonder: Does senior leadership know what their customer is experiencing, or are they out of touch?  Do they get to hear the truth from consumers of their product or service, or do unhappy customers just say nothing and never return?
 
My husband and I recently took all three (young [...]

The most powerful learning experience in my past was during intensive outpatient recovery for my alcoholism.  At the age of 43, I was in the late, chronic stages of alcoholism, slipping quickly into a time when my only option would have been institutionalization.  There are many excuses I can make for why I ended up [...]