Head, Heart, and Guts

June 10th, 2011

I get a lot of calls and e-mails.  Every once in a while, they seem to “trend together”.  When that happens, and a certain topic pops up more prevalently, I feel the need to address it.
There are a bunch of frustrated CLOs, HR managers, corporate trainers and managers in the trenches right now with a little bit [...]

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Polishing up Your People

February 17th, 2011

Does your workplace feel or appear less professional these days? 
Here are six steps to help your team ”polish up” their presence:
1. Join Toastmasters.
Very affordable (about $75 per year) Toastmasters is a great place to practice your speaking and presentation skills in a safe and encouraging environment. It helps with your grammar, sentence structure, vocabulary, you name it. Almost every community [...]

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Executive Performance in 2010 and 2011

December 20th, 2010

As our calendar year comes to a close, reviewing what you worked on and the big changes we made together, here were the top issues of 2010:

Resolving Conflict Across Generations
Increasing Engagement and Efficiency
Building Trust Throughout the Organization
Better Communication to Increase Productivity
Re-visiting Corporate Vision, Mission and Values and Getting Clarity
Creating Commitment and Improving Accountability
Understanding and Using Workplace Motivators
Improving [...]

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“Where the Wild Things Are”: Hospital Psychosis

November 26th, 2010

Recently, one of my mentors ended up in the hospital.  After a traumatic injury and surgery, he began to display strange, out-of-character behavior.  Normally an extremely friendly and congenial person, he acted very mean and angry, calling his caregivers derogatory names.  He was convinced that he was not in the hospital, but somewhere else. He was convinced [...]

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Learning from Man’s Best Friend

June 8th, 2010

Today, as I lay on ice to help aleviate my chronic back pain, I felt just a wee bit sorry for myself.  I was scanning my in box and I had an email from coach Jim Vuocolo, who had received this from a friend, and felt compelled to share it with his friends.  He didn’t [...]

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Providing a richer experience

May 3rd, 2010

  This morning at our weekly MAC Toastmasters Meeting I was asked to give a short recap of my Saturday breakout session “Pumping Mental Iron”. One of the things I didn’t get to do on Saturday, since my time was shortened (read my last blog post) from 50 minutes to about 35-40 minutes, was to do [...]

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Stop the Bleeding! Reduce Turnover!

March 22nd, 2010

If a job could talk, what would it say about itself?
What would it say are the behaviors, key motivators, and personal skills necessary for superior performance?
 
Job Benchmarking is a process that tells you that very thing, about any position in your organization. 
 
80% of turnover is caused by bad hiring decisions, and a job analysis is the most [...]

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Growing Your Business Without Hiring Anyone New

March 9th, 2010

   Growing your Business without Hiring Anyone New 
Yesterday we talked about Strategy, Today we’ll talk about Efficiency, and Tomorrow we’ll talk Viabillity
 
Part Two: Efficiency
 
·       Systems, Processes, and Standardized Procedures. When these are not in place, or inadequate or outdated,  your organization is wasting so much time.  The average worker spends up to 20% of [...]

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A Softer, Easier Twelve Step Program

February 24th, 2010

Recently at a continuing education class on Co-Dependency, I was given a handout I found hilarious.  It is most funny if you are familiar with the twelve steps of any recovery program, which are, by the way, not just good recovery steps, but excellent steps to follow in daily life in your business and personal [...]

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Relationship between EQ and profit

February 4th, 2010

“OMG, Here she goes again with the EQ stuff!  I’m focused on the bottom line and don’t have time do deal with all this ’soft stuff’…”
I know, but here’s the deal. It’s all soft stuff.  Yes, that’s what I said.  It’s all soft stuff.  Just imagine, you show up at your office, and find out all [...]

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