Customer Experience When Messages are Mixed 
 
I always wonder: Does senior leadership know what their customer is experiencing, or are they out of touch?  Do they get to hear the truth from consumers of their product or service, or do unhappy customers just say nothing and never return?
 
My husband and I recently took all three (young [...]

 The discussions of employee re-engagement we’ve been having this month have been filled with great information and lots of interaction.
 If you would like to register for the a complimentary webinar entitled Re-engaging the Workforce , which includes three industry experts discussing how to re-engage employees while uncertainty still exists, scheduled for Thursday, February 18th, you can use the following link:   www.ttidisc.com  [...]

last night I watched the premiere of a new show, right after the Super Bowl.  It was called “Undercover Boss”.  Another on the long list of ubiquitous reality tv shows.  Truthfully, I expected to be turning it off after a few minutes.  That did not happen.  In fact, I was amazed, impressed, and am a [...]

“OMG, Here she goes again with the EQ stuff!  I’m focused on the bottom line and don’t have time do deal with all this ’soft stuff’…”
I know, but here’s the deal. It’s all soft stuff.  Yes, that’s what I said.  It’s all soft stuff.  Just imagine, you show up at your office, and find out all [...]

In my last post I talked about disengagement.  Let’s continue the discussion, first, by giving you a “state of the people” address.  Then let’s look at some actions you can take to proactively position yourself for the next battle:
Some things you should know:  

According to a recent study by the Washington-based Corporate Executive Board, the [...]

Finally! We’re starting to study the neuroscience behind  altruism and generosity, charity and empathy, and other positive emotions. How does it affect the brain, as opposed to other things we have studied, such as fight or flight responses, and addictions, etc. Check out this recent press release  http://tinyurl.com/yh2t8f2
Often when I bring up the topic of emotional [...]

     One of the ways to increase excitement and engagement in the ranks is to raise people’s self-worth.  In this economy, a lot of charities have been hit really hard, and need awareness, funds, attention, and volunteers.  Check out what one young Portland woman started just recently: http://www.youtube.com/watch?v=OEdVfyt-mLw   It’s called the Pink Glove Dance.  How [...]

 
It’s early Monday morning and I’m looking at my schedule for today.  All the typical things are fighting for my attention and need to be completed:  yoga, devotions, coaching sessions, proposal submissions, a keynote speech prepared, a power point presentation created, list of people called, copy reviewed, part of a chapter written for the book, thinking and reviewing [...]

This seems to be the question of 2009.  Especially when there is a Boomer at the helm and a Generation X/Y workforce. Alright, leaders, this may not be what you want to hear, but it’s time for you to work on something.
What?  Oh GAWWW>>>>here she goes again.  yep.
Engagement is about relationship.  If your team doesn’t feel [...]