Customer Experience When Messages are Mixed 
 
I always wonder: Does senior leadership know what their customer is experiencing, or are they out of touch?  Do they get to hear the truth from consumers of their product or service, or do unhappy customers just say nothing and never return?
 
My husband and I recently took all three (young [...]

Like many of us, I come from a divorced family.  My mom and dad divorced when I was in my late teens, and they have each been married to “new” spouses for longer than they were married to each other.  So, on Father’s Day, I do just as many of you do, call both dad [...]

A Primer on Loss and Grief for Leaders
If you are running a company of any size, you hear about some relative or friend of your workforce dying almost every day. In even the smallest company, there is loss all around your employees. Loss you don’t see, and I am about to make you aware of. [...]

  This morning at our weekly MAC Toastmasters Meeting I was asked to give a short recap of my Saturday breakout session “Pumping Mental Iron”. One of the things I didn’t get to do on Saturday, since my time was shortened (read my last blog post) from 50 minutes to about 35-40 minutes, was to do [...]

I just arrived back home after delivering a breakout session on brainpower for Communicatiion ‘10, The District 7 Toastmasters Spring Conference at eh Oregon Convention Center. Because the introductory keynote ran a bit over, I had to cut our session short, so thought it would be helpful to post an outline for you, since we did rather race to [...]

What does an executive performance coach really do?
 
People hire physical trainers for a number of reasons: perhaps to lose weight, build muscle, gain overall health, rehabilitate from an injury, train for a specific event, such as a triathlon, or work on a specific skill (as a professional athlete would).
 
Great leaders in business hire executive performance [...]

If a job could talk, what would it say about itself?
What would it say are the behaviors, key motivators, and personal skills necessary for superior performance?
 
Job Benchmarking is a process that tells you that very thing, about any position in your organization. 
 
80% of turnover is caused by bad hiring decisions, and a job analysis is the most [...]

Look at your business for a moment.  How can you increase your viability?  Even in the largest companies, there are areas where we are “flying by the seat of our pants”, as my mother used to say. 

Are you measuring what your competitors are measuring? What ratios are they looking at, that perhaps you are not? [...]

Recently at a continuing education class on Co-Dependency, I was given a handout I found hilarious.  It is most funny if you are familiar with the twelve steps of any recovery program, which are, by the way, not just good recovery steps, but excellent steps to follow in daily life in your business and personal [...]

 The discussions of employee re-engagement we’ve been having this month have been filled with great information and lots of interaction.
 If you would like to register for the a complimentary webinar entitled Re-engaging the Workforce , which includes three industry experts discussing how to re-engage employees while uncertainty still exists, scheduled for Thursday, February 18th, you can use the following link:   www.ttidisc.com  [...]