Customer Experience When Messages are Mixed 
 
I always wonder: Does senior leadership know what their customer is experiencing, or are they out of touch?  Do they get to hear the truth from consumers of their product or service, or do unhappy customers just say nothing and never return?
 
My husband and I recently took all three (young [...]

 The discussions of employee re-engagement we’ve been having this month have been filled with great information and lots of interaction.
 If you would like to register for the a complimentary webinar entitled Re-engaging the Workforce , which includes three industry experts discussing how to re-engage employees while uncertainty still exists, scheduled for Thursday, February 18th, you can use the following link:   www.ttidisc.com  [...]

In my last post I talked about disengagement.  Let’s continue the discussion, first, by giving you a “state of the people” address.  Then let’s look at some actions you can take to proactively position yourself for the next battle:
Some things you should know:  

According to a recent study by the Washington-based Corporate Executive Board, the [...]

This seems to be the question of 2009.  Especially when there is a Boomer at the helm and a Generation X/Y workforce. Alright, leaders, this may not be what you want to hear, but it’s time for you to work on something.
What?  Oh GAWWW>>>>here she goes again.  yep.
Engagement is about relationship.  If your team doesn’t feel [...]