Customer Experience When Messages are Mixed 
 
I always wonder: Does senior leadership know what their customer is experiencing, or are they out of touch?  Do they get to hear the truth from consumers of their product or service, or do unhappy customers just say nothing and never return?
 
My husband and I recently took all three (young [...]

             To plan: to arrange a method or scheme beforehand for (any work, enterprise, or proceeding):
Sounds like too much work, sounds boring, sounds slow.  Let’s just get on with the show…..that’s what most entrepreneurs say.  You’d be surprised how many people actually run small businesses without a written plan. For instance, he was good at [...]

Talent Management
 
These last 12 months or so have really been tough on your managers.  Just think for a moment about what they have been watching on tv, hearing from their neighbors, and worrying about at work. Some work forces are completely exhausted right now. They have been cutting budgets, having to let people go, taking [...]